Lake Side Lodge Pääskylä Booking Terms and Conditions
Lake Side Lodge Pääskylä Booking Terms and Conditions
Please take the time to read these Booking Terms and Conditions, we appreciate that it is tempting to skip the content but these things are important. We have written the Booking Terms and Conditions to describe clearly booking policies and procedures and to clarify the contractual relationship between you and the Owner of the property.
For your convenience, we have provided the links below to help you navigate through the document. If you require any help or advice please contact us.
- 2. OUR CONTRACT WITH YOU
- 3. OWNERS CONTRACT WITH YOU
- 4. CHANGES TO BOOKING OR TERMS
- 5. PROVIDING ACCOMMODATION & RESTRICTIONS
- 6. CAUTIONARY DEPOSIT
- 7. PRICE AND PAYMENT
- 8. LEGAL RIGHTS
- 9. OUR LIABILITY TO YOU
- 10. EVENTS OUTSIDE OUR CONTROL
- 11. YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
- 12. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
- 13. INFORMATION ABOUT US AND HOW TO CONTACT US
- 14. HOW WE MAY USE YOUR PERSONAL INFORMATION
- 15. OTHER IMPORTANT TERMS
Additional Pet Specific Terms & Conditions
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
1.1.1 Accommodation: the period of time for which We provide accommodation at the Property to You as set out in the Booking and agreed by Us;
1.1.2 Booking: your request for the Accommodation as made via our website booking form or over the phone;
1.1.3 Check-in Date: the date (and time) on which the Accommodation will begin and the Property will be made available to you;
1.1.4 Event Outside Our Control: is defined in clause 10;
1.1.5 Owner: the owner of the Property (or their representative);
1.1.6 Property: Lake Side Pääskylä Lodge;
1.1.7 Terms: the terms and conditions set out in this document, the Property Specific Terms and any other terms provided to you by the Owner; and
1.1.8 We/Our/Us: The owner.
1.2 When We use the words «writing» or «written» in these Terms, this will include e-mail unless We say otherwise.
- OUR CONTRACT WITH YOU
2.1 These are the terms and conditions on which We provide the Booking and the Accommodation to you.
2.2 Please ensure that you read these Terms carefully, and check that the details on the Booking and in these Terms are complete and accurate, before you submit the Booking. If you think that there is a mistake or require any changes, please contact Us to discuss. We will confirm any changes in writing to avoid any confusion between you and Us.
2.3 When you submit the Booking to Us, this does not mean We have accepted your order for Accommodation. Our acceptance of the Booking will take place as described. If We are unable to supply you with the Accommodation, We will inform you of this in writing and We will not process the Booking.
2.4 These Terms will become binding on you and Us when We issue you with a written acceptance of a Booking, at which point a contract will come into existence between you and Us.
2.5 If you make a Booking over the phone then these Terms will apply to such Booking.
2.6 The maximum number of people who can stay in the Property will be notified to you as part of the Booking process. You promise that you will not exceed that number.
2.7 You promise that you will arrive at and leave the Property at the dates and times in the Booking (unless you notify us otherwise and we agree the same in advance). Your Accommodation will not be available at any time outside of the times reserved by you. We reserve the right to make a reasonable additional charge (whether by retaining the cautionary deposit or otherwise) in the event that you have not left the Property by the agreed departure time.
2.8 Whilst we keep our illustrations, photographs and other imagery as up to date as possible, any illustrations, photographs and other imagery displayed are for illustrative purposes only and subject to change.
2.9 The activities that may be shown in our literature are outside our control and are not supplied by us. If you wish to carry out any activity at or near the Property, we strongly recommend that you book the activity with the relevant provider.
2.10 You confirm that you are over the age of 18.
- OWNER’S CONTRACT WITH YOU
3.1 Once your Booking has been confirmed, the Owner agrees to provide your Accommodation in accordance with clause 5.
3.2 You can cancel this contract in accordance with clause 11.
- CHANGES TO BOOKING OR TERMS
4.1 We may revise these Terms from time to time in the following circumstances:
4.1.1 changes in how We accept payment from you;
4.1.2 changes in relevant laws and regulatory requirements; or
4.1.3 if We have a valid commercial reason to do so.
4.2 If We have to revise these Terms under clause 4.1, we will give you at least 14 days written notice of any changes to these Terms before they take effect. You can choose to cancel the contract in accordance with clause 11.
4.3 You may request a change to the Booking for Accommodation by contacting Us. Any changes to the Booking:
4.3.1 are permitted at the sole discretion of Us;
4.3.2 may incur a charge of 50 Euro (including VAT); and
4.3.3 that results in a change in the total price of the Accommodation, We will notify you of the amended price in writing. If you do not wish to accept the amended price then the Booking shall remain as originally placed.
4.4 If you wish to cancel a Booking before the Check-in Date for Accommodation, please see your right to do so in clause 11.
- PROVIDING ACCOMMODATION & RESTRICTIONS
5.1 The Owner will supply the Accommodation to you for the period set out in the Booking.
5.2 The maximum number of people who can stay in the Property will be notified to you as part of the Booking process. You may not exceed that number.
5.3 Where you select the alternative group option, the number of bedrooms appropriate to your group size will be made available. If subsequently you use the extra bedroom(s), you agree that the cost of the Accommodation will be increased to reflect the increased use. The additional cost will immediately become due and this additional cost will be deducted from the cautionary deposit. If the additional cost is greater than the cautionary deposit, you authorise us to debit any card details held for you with the appropriate charge (which will be notified to you in advance).
5.4 Access to the Property is subject to your adherence to the Property Specific Terms, where provided.
5.5 We will make every effort to make the Accommodation available to you on time. However, there may be delays due to an Event Outside Our Control. See clause 10 for Our responsibilities when an Event Outside Our Control happens.
5.6 If you do not pay Us for the Accommodation when you are supposed to, access to Accommodation will not be permitted. This does not affect Our right to charge you interest at the rate of 8% per year.
5.7 For Pets please read the additional Pet Specific Terms & Conditions.
5.8 Smoking is strictly prohibited at the Property.
5.9 Broadband internet access is offered. This is on the basis that that we can not promise that the service will be available constantly and that it is provided for recreational and not for business use. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of an internet access service can be guaranteed and the Owner will not be liable for any form of compensation or expenses claimed by any guest in respect of the provision of internet services or telephone services not being available or failing.
5.10 You shall take proper care of the Property and its contents during the Accommodation and may lose your cautionary deposit (as defined in clause 6) and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at the beginning of the Accommodation.
5.11 Any Property Specific Terms provided to you upon Booking, shall be incorporated into these Terms and breach of any of the Property Specific Terms will be treated as a breach that entitles Us to cancel the contract.
5.12 The Customer agrees;
- to report to the owner any damage, destruction, loss, defect or disrepair affecting the Property or items listed on the Inventory (if any) as soon as it comes to the attention of the Customer;
- to pay for any losses or damages to the Property caused by a Guest in their party. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests;
- to take good care of the Property and leave it in a clean and tidy condition at the end of the Rental Period. A cleaning service is not provided during the Rental Period unless otherwise confirmed in writing by the owner (additional charge). If the Owner is dissatisfied with the condition of the Property upon the Customer’s departure, they reserve the right to refuse to take a booking from that Customer in the future;
- to permit the Owner reasonable access to the property at all times without notice;
- not to part with possession of the property, or share it, except with Guests identified on the Booking Confirmation;
- not to sell or transfer the booking to another party without the owners prior written consent;
- not to exceed the total number of occupants stipulated on the Booking Confirmation;
- not to smoke in the property including porch and balcony;
- not to light any kind of fire except in the designated places (firepit by the beach, Wood burner in the beach sauna, Soapstone stove);
- to be especially careful with children by the lake. Not to leave children unsupervised at the lakeshore, on the swim pier or on the rowboat.
- not to leave children unsupervised in the sauna.
- CAUTIONARY DEPOSIT
6.1 A deposit of 500 Euro will be required to be paid by you in respect of damage to the Property, damage or loss of contents, damage or loss to keys, excessive or incorrect use of facilities (including, but not limited to, telephones, internet, and other amenities provided at the Property).
6.2 The cautionary deposit will need to be paid one week before the Check-In Date. We will endeavour to remind you of the same but it is your responsibility to ensure any requested deposit is paid to us before the Check-In Date.
6.3 If you fail to pay a deposit upon request and before the Check-In Date you will have to Pay in cash upon your arrival. If the cautionary deposit will not be payed we reserve the right to cancel the Accommodation and terminate this contract.
6.4 The Owner reserve the right to invoice you and/or attempt to charge you in order to recover (or the Owner’s) reasonable costs if the deposit paid under this clause 6 is insufficient to repair or replace any damage caused to the Property and/or its contents during your Accommodation.
6.5 The Owner will assess the Property after your Accommodation and will:
6.5.1 provide you with a refund of the deposit made under this clause 6; or
6.5.2 inform you of the amount to be retained; or
6.5.3 inform you of the amount to be further charged
or a combination of any of the above at Our discretion.
- PRICE AND PAYMENT
7.1 The price of the Accommodation will be set out at the time you place your Booking and when We confirm your Booking.
7.2 Payment may be made by bank transfer.
7.3 Bank transfers must be in cleared funds by the deadlines for payment as set out in this agreement and cannot be used for payment of the minimum deposit as detailed at clause 7.8.
7.4 Any bank transfer charges shall be borne by you.
7.5 Payment may only be made in the currency as shown in the Booking.
7.6 Where VAT is chargeable, it is included in the sums given. If the rate of VAT changes between the date of the Booking and the date of delivery or performance, We will adjust the rate of VAT that you pay, unless you have already paid for the Accommodation in full before the change in the rate of VAT takes effect.
7.7 You must pay a minimum deposit of 30% of the total cost of the Accommodation at the time you place your Booking and the balance (full amount) of the price at least eight weeks (56 days) before the Check-In Date. Is the Check-In Date less than eight weeks (56 days) from the date of the Booking, in which case the full balance of the price must be paid at the time you place your Booking.
7.8 If you fail to pay the balance of the cost of your Accommodation upon request and before the Check-In Date We will attempt to charge you for the sum of the balance amount which may be subject to a discretionary administrative charge of no more than 50 Euro (including VAT).
7.9 If you do not make any payment due to Us by the due date for payment, We may cancel your Accommodation and terminate this contract. In these circumstances, your rights to a refund are set out in clause 11.
7.10 In the event that a Cancellation Notice is received by the owner, a cancellation charge is payable depending on the number of days before the first day of the Rental Period. The amount payable is set out below:
0 to 13 days 100%
14 to 30 days 75%
31 to 55 days 60%
56 days or more 0%
7.11 The owner strongly recommend that Customers take out cancellation insurance in relation to their booking.
- LEGAL RIGHTS
8.1 As a consumer, you have legal rights in relation to Accommodation not offered to you with reasonable skill and care, or if the Service is not as described. Nothing in these Terms will affect these legal rights.
8.2 The full extent of the Owner’s liability is as set out in the Agreement at sections 9 respectively.
- OUR LIABILITY TO YOU
9.1 If We fails to comply with these Terms, We are responsible for loss or damage you suffer that is a foreseeable result of their breach of the Terms or their negligence, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of the Owners breach or if they were contemplated by you and the Owner at the time this contract was entered into. For the avoidance of doubt, the Owner is not responsible for any transport and/or alternative accommodation costs.
9.2 The Owner only supplies the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and the Owner has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. If you do wish to use the Property for a commercial purpose, please contact Us.
9.3 The Owner does not have any responsibility or liability to you (other than as outlined above) for loss of or damage to any of your items, belongings or vehicles, howsoever caused.
9.4 The owners accept no liability in the event of an accident or death.
- EVENTS OUTSIDE OUR CONTROL
10.1 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
10.2 No party shall be in breach of these Terms nor liable for delay in performing, or failure to perform, any of its obligations under these Terms if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such circumstances the time for performance shall be extended by a period equivalent to the period during which performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for 2 days, the parties not affected may terminate this agreement by giving 5 day’s written notice to the affected party.
10.3 Should any event or circumstance beyond the Owners reasonable control occur which means the Property cannot be provided to you, the Owner must inform us as soon as possible so a refund can be arranged for you.
- YOUR RIGHTS TO CANCEL AND APPLICABLE REFUND
11.1 You may cancel a Booking for Accommodation up to eight weeks (56 days) before the Check-In Date by contacting Us in writing with a copy of your invoice/booking confirmation. We will confirm your cancellation in writing to you.
11.2 If you cancel a Booking under clause 11.1, the deposit of 30% made at the time of placing the Booking will be refunded to you.
11.3 If you cancel a Booking for Accommodation less than eight weeks (56 days) prior to the Check-In Date we reserve the right to invoice you for an amount up to 100% of the cost for Accommodation as outlined in the Booking.
11.4 We will charge a 50 Euro (including VAT) administrative charge if you cancel the Booking at any time prior to the Check-In Date.
11.5 Where you have cancelled a Booking because of Our failure to comply with these Terms or if We change these Terms under clause 4.1 and you elect to cancel the contract (except where We have been affected by an Event Outside Our Control), you do not have to make any payment to Us.
11.6 Once you have accessed the Property or the Check-In Date has passed (whichever is earlier), you may only cancel the contract for Accommodation by giving Us written notice if We:
11.6.1 break this contract in any material way;
11.6.2 change these Terms under clause 4.1 and you elect to cancel the contract; or
11.6.4 are affected by an Event Outside Our Control.
- OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
12.1 We may have to cancel a Booking before the start date for the Accommodation, due to an Event Outside Our Control or the unavailability of key personnel or key materials without which We cannot provide the Accommodation. We will promptly contact you if this happens.
12.2 If We have to cancel a Booking under clause 12.1 and you have made any payment in advance for Accommodation that have not been provided to you, We will refund these amounts to you.
12.3 We may cancel the contract for Accommodation at any time with immediate effect by giving you written notice if You:
12.3.1 do not pay Us when you are supposed to. This does not affect Our right to charge you interest at the rate of 8% per year; or
12.3.2 break the contract in any other material way.
- INFORMATION ABOUT US AND HOW TO CONTACT US
13.1 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning 0041793158772 or by contacting us using via mail email@example.com.
13.2 If you wish to contact Us in writing, or if any clause in these Terms requires you to give Us notice in writing (for example, to cancel the contract), you can send this to Us via mail. We will confirm receipt of this by contacting you in writing. If We have to contact you or give you notice in writing, We will do so by e-mail to the address you provide to Us in the Booking.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 We will use the personal information you provide to Us to:
14.1.1 provide the Accommodation;
14.1.2 process your payment for Accommodation; and
14.1.3 inform you about similar products or services that We provide. You may stop receiving these at any time by contacting Us.
14.2 All data you provide to us will be treated confidential.
- OTHER IMPORTANT TERMs
15.1 We may transfer Our rights and obligations under these Terms to another individual, but this will not affect your rights or Our obligations under these Terms.
15.2 You acknowledge that the Owner may enforce any and all of the Terms of this agreement against you.
15.3 Except for You and the Owner, no other person shall have any rights to enforce any of its terms. No-one other than such individuals as are listed in the Booking may enjoy the Accommodation.
15.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 If the Owner fail to insist that you perform any of your obligations under these Terms, or if We do not enforce Our rights against you, or if We delay in doing so, that will not mean that We have waived Our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.
15.6 These Terms are governed by Finnish law. All parties agree to submit to the non-exclusive jurisdiction of the Finnish courts.
Thank you for taking the time to read through the Terms and Conditions.
Additional Pet Specific Terms & Conditions
- We are happy for family pets to holiday with you.
- If you wish to holiday with a pet other than a dog, it would be necessary to achieve consent from us prior to your booking.
- An additional accommodation charge is applicable for bookings that include dogs. We charge 100 Euros per week.
- Please do not leave your pets alone or unsupervised in the property at any time during your stay.
- Pets are not permitted on the beds or on any other furniture at any time.
- For the safety and comfort of your dog we request that owners exercise due diligence at all times.
- The property owner can not accept responsibility for the safety of your pet. Supervise your dog at any time. The layer of ice on the lake can be dangerous in spring and autumn, when not fully frozen.
- It has a lot of wildlife. Don’t let your dog hunt.
- Although we provide two cozy dog beds and pet bowls, we request that you bring your own pet provisions, including towels to dry and clean your dog.
- Pets should be cleaned and fully dried off before entering the property after being outside. You can let your dog dry in the veranda.
- In the interests of hygiene, health and safety and out of consideration for others it is important that you clean-up after your pet and dispose of any mess in a sanitary and responsible manner.
- You are responsible for any damage caused by your pet, whether inside or outside the property. If extra cleaning is required as a result of a Client having pets in the property, this may be deducted from your Cautionary Deposit.